Responding to Bad Reviews: Should Authors Engage?

What do you feel when you see that you have received a one or two-star review? It can range from disbelief to unhappiness and anger. And in my case, the need for me to respond to what they wrote.

I thought about it a lot, I wrote my reply, but couldn’t hit send. What could ensue could be bitter and for all the world to see. Is this what I wanted for my book and my brand?

And not only that, if I saw an author going back and forth with a reviewer. What would my reaction be to that? It is easy to reply, but very hard not reply.

Not everyone will like your books. There will always be trolls waiting to put someone down for a few reasons. Sometimes it falls under being mean.

Reaching out to others, a small few said to reply, the vast majority said to hold off, to something I had mentally decided to do. I was concerned the review would be seen.

Would people read and review my books once they saw that? A concern I had was that people would see it and would not read or review my work. I have left very few one or two-star reviews. I tend to reach out to the author to explain my thoughts on the book. They have been grateful that I would go this route instead of leaving a low-ranking review.

I would never, and have never, leave a nasty one; that isn’t my way. I even had someone tell me that having a bad review could be a good thing. People could be curious to know why the review was written and end up reading the book. I am not confident that has happened, but I got the logic of it.

Receiving a low review sometimes comes with no text. The way ebooks are now, you can leave a review by just giving it a star without explaining why. It is too easy now to bring a person’s ranking with no fanfare. I have no control over that. What I can control is not to reply to a nasty review. And I am okay with that now.

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